WEBGENIX

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Generals

What services does Webgenix offer?

Webgenix is a full-service digital agency based in the UK. We offer a comprehensive range of services including custom web development, mobile app development, WordPress development, e-commerce solutions (Shopify, WooCommerce), Squarespace websites, and SEO services. We work with businesses of all sizes, from startups to established enterprises.

Where are you located?

We're based in London, UK, but we work with clients across the United Kingdom and internationally. Our team operates both in-office and remotely, allowing us to collaborate effectively with clients regardless of location. We're happy to arrange in-person meetings in London or conduct virtual meetings via Zoom or Teams.

How do I get started with a project?

Getting started is easy! Simply contact us through our website, email us at info@webgenix.co.uk, or call us on +44 20 7123 4567. We'll arrange a free consultation to discuss your requirements, understand your goals, and provide a detailed proposal with timeline and pricing. There's no obligation, and we're happy to answer any questions you might have.

Do you work with startups and small businesses?

Absolutely! We love working with startups and small businesses. We understand budget constraints and can tailor solutions to fit your needs. Whether you need a simple brochure website or a complex web application, we have flexible packages and can often suggest cost-effective alternatives without compromising on quality.

What industries do you specialise in?

We've worked across diverse industries including finance, healthcare, retail, hospitality, education, technology, and professional services. Our versatile team can adapt to any sector, and we take time to understand your industry's specific requirements and challenges before starting any project.

Custom Web Development

What technologies do you use for custom web development?

We use modern, industry-standard technologies including:

  • Frontend: HTML5, CSS3, JavaScript, React, Vue.js, Next.js
  • Backend: PHP (Laravel), Node.js, Python
  • Databases: MySQL, PostgreSQL, MongoDB
  • Cloud: AWS, Google Cloud, DigitalOcean

We select the best technology stack based on your project requirements, scalability needs, and budget.

How long does it take to build a custom website?

Timeline varies depending on complexity:

  • Simple brochure website: 2-4 weeks
  • Corporate website with CMS: 4-8 weeks
  • Custom web application: 8-16 weeks
  • Complex enterprise solution: 3-6 months

We'll provide a detailed timeline during our initial consultation based on your specific requirements.

Will my website be mobile-responsive?

Yes, absolutely! All our websites are built with a mobile-first approach and are fully responsive across all devices – smartphones, tablets, laptops, and desktops. With over 60% of web traffic now coming from mobile devices, responsive design is essential and included as standard in all our projects.

Can you integrate third-party services and APIs?

Yes, we specialise in integrating various third-party services including payment gateways (Stripe, PayPal, GoCardless), CRM systems (Salesforce, HubSpot), marketing tools (Mailchimp, SendGrid), accounting software (Xero, QuickBooks), and custom APIs. If you have specific integration requirements, we'll assess feasibility during our consultation.

Do you provide a Content Management System (CMS)?

Yes, we build websites with user-friendly CMS functionality so you can easily update content, images, and pages without technical knowledge. Depending on your needs, we use WordPress, Laravel-based custom CMS, or headless CMS solutions. We also provide training to ensure you're confident managing your website.

Mobile App Development

Do you build iOS and Android apps?

Yes, we develop apps for both iOS and Android platforms. We can build native apps for each platform or use cross-platform frameworks like React Native or Flutter to create apps that work on both platforms from a single codebase, which can be more cost-effective while maintaining excellent performance.

How much does it cost to develop a mobile app?

Mobile app costs vary significantly based on complexity:

  • Simple app: £10,000 - £25,000
  • Medium complexity: £25,000 - £60,000
  • Complex app with advanced features: £60,000 - £150,000+

We provide detailed quotes after understanding your requirements. We can also suggest an MVP (Minimum Viable Product) approach to launch faster and iterate based on user feedback.

How long does app development take?

Typical timelines are:

  • Simple app: 2-3 months
  • Medium complexity: 3-5 months
  • Complex app: 5-9 months

This includes design, development, testing, and app store submission. We use agile methodology with regular updates so you can see progress throughout.

Will you help submit the app to the App Store and Google Play?

Yes, we handle the entire submission process for both Apple App Store and Google Play Store. This includes preparing all required assets, screenshots, descriptions, and managing the review process. We also help with app store optimisation (ASO) to improve your app's visibility.

Do you provide ongoing app maintenance and updates?

Yes, we offer maintenance packages that include bug fixes, OS compatibility updates, security patches, and minor feature enhancements. Mobile platforms frequently update, and regular maintenance ensures your app continues to function properly and remains compliant with store guidelines.

WordPress Development

Why should I choose WordPress for my website?

WordPress powers over 40% of all websites globally, making it the most popular CMS. Benefits include:

  • User-friendly content management
  • Thousands of plugins for extended functionality
  • SEO-friendly architecture
  • Large community and ongoing support
  • Cost-effective for many use cases
  • Scalable from small sites to enterprise solutions
Do you build custom WordPress themes?

Yes, we specialise in creating bespoke WordPress themes tailored to your brand and requirements. Unlike off-the-shelf themes, custom themes are built specifically for your needs, ensuring optimal performance, security, and a unique design that sets you apart from competitors.

Can you develop custom WordPress plugins?

Absolutely! If existing plugins don't meet your needs, we develop custom plugins to add specific functionality to your WordPress site. This could include custom booking systems, calculators, integrations, membership features, or any bespoke functionality your business requires.

Is WordPress secure?

WordPress is secure when properly maintained. We implement comprehensive security measures including:

  • Regular core, theme, and plugin updates
  • Security hardening and firewall protection
  • SSL certificates
  • Regular backups
  • Malware scanning
  • Secure hosting configuration

We also offer ongoing security maintenance packages.

Can you migrate my existing website to WordPress?

Yes, we handle migrations from various platforms including Wix, Squarespace, Joomla, Drupal, and custom-built sites. We ensure all content, SEO rankings, and functionality are preserved during the migration. We also set up proper redirects to maintain your search engine rankings.

E-commerce Solutions

Which e-commerce platform is best for my business?

The best platform depends on your specific needs:

  • Shopify: Best for ease of use, quick setup, and businesses wanting a hosted solution
  • WooCommerce: Ideal for WordPress users, highly customisable, no monthly fees
  • Custom solution: Best for unique requirements or complex business logic

We'll help you choose the right platform during our consultation.

Can you integrate payment gateways?

Yes, we integrate all major UK payment gateways including Stripe, PayPal, Worldpay, SagePay (Opayo), Square, and GoCardless. We also support Apple Pay, Google Pay, and Buy Now Pay Later options like Klarna and Clearpay. We ensure PCI compliance and secure transaction processing.

Do you provide inventory management solutions?

Yes, we implement comprehensive inventory management including real-time stock tracking, low stock alerts, multi-location inventory, variant management, and integration with warehouse management systems. We can also integrate with your existing ERP or accounting software.

Can you help with international selling?

Absolutely! We set up multi-currency support, international shipping calculations, tax compliance (including VAT MOSS), and localised content. We can also integrate with international marketplaces like Amazon and eBay, and help with cross-border logistics integrations.

What about product photography and content?

While we don't offer photography services directly, we can recommend trusted partners for product photography. We do help with product descriptions, SEO optimisation, and ensuring your products are presented professionally. Good imagery significantly impacts conversion rates, so we always emphasise its importance.

Shopify Development

Why choose Shopify for my online store?

Shopify is excellent for businesses that want:

  • Quick time to market
  • Reliable, hosted infrastructure (no server management)
  • Built-in payment processing
  • Extensive app ecosystem
  • 24/7 support from Shopify
  • Easy inventory and order management

It's particularly suited for small to medium-sized businesses, though Shopify Plus caters to enterprise clients.

Do you build custom Shopify themes?

Yes, we create custom Shopify themes using Liquid (Shopify's templating language). Custom themes ensure your store stands out with a unique design, optimal performance, and features tailored to your specific needs, rather than being limited by generic theme options.

Can you develop custom Shopify apps?

Yes, we develop custom Shopify apps for functionality not available in existing apps. We can create private apps for your store or public apps for the Shopify App Store. Common custom apps include unique product configurators, special discount logic, integrations, and automation tools.

Can you migrate my store to Shopify?

Yes, we handle migrations from WooCommerce, Magento, BigCommerce, and other platforms. We migrate products, customers, orders, and content while maintaining SEO rankings through proper redirects. We thoroughly test everything before going live to ensure a smooth transition.

What are the ongoing costs for Shopify?

Shopify plans start from £25/month (Basic) to £344/month (Advanced). Transaction fees range from 0.5% to 2% unless using Shopify Payments. Additional costs may include premium themes (one-time £150-350), apps (varying monthly fees), and domain registration. We'll help you understand the total cost of ownership during planning.

Squarespace

Is Squarespace the right thing for my business?

Squarespace is ideal for:

  • Small businesses needing a professional website quickly
  • Creatives, photographers, and portfolios
  • Restaurants and service businesses
  • Small-scale e-commerce (under 100 products)
  • Businesses wanting beautiful designs without technical complexity

It may not suit businesses needing complex custom functionality or large-scale e-commerce.

Can you customise Squarespace templates?

Yes, we extensively customise Squarespace templates using custom CSS and JavaScript to achieve unique designs beyond the standard template options. We ensure your site looks professional, aligns with your brand, and includes all necessary functionality while working within Squarespace's framework.

Does Squarespace support e-commerce?

Yes, Squarespace has built-in e-commerce functionality supporting product sales, digital downloads, subscriptions, and service bookings. It integrates with Stripe and PayPal, handles inventory, and includes features like abandoned cart recovery (on Commerce plans). It's best suited for businesses with up to a few hundred products.

Can you help with Squarespace SEO?

Absolutely! Squarespace has solid built-in SEO features, and we optimise your site for search engines including proper page titles, meta descriptions, heading structure, image optimisation, and site speed. We also set up Google Analytics and Search Console integration for ongoing monitoring.

What are Squarespace's limitations?

Squarespace has some limitations to consider:

  • Limited third-party integrations compared to WordPress
  • Less flexibility for complex custom functionality
  • E-commerce features less robust than dedicated platforms
  • No access to hosting (fully managed)
  • Limited blog functionality compared to WordPress

We'll advise if these limitations affect your requirements.

SEO Services

What SEO services do you offer?

We offer comprehensive SEO services including:

  • Technical SEO: Site speed, mobile optimisation, crawlability, structured data
  • On-page SEO: Content optimisation, keyword targeting, meta tags, internal linking
  • Off-page SEO: Link building, local citations, digital PR
  • Local SEO: Google Business Profile, local directories, location-based targeting
  • E-commerce SEO: Product optimisation, category pages, schema markup
How long does SEO take to show results?

SEO is a long-term investment. Typically:

  • Initial improvements: 1-3 months
  • Noticeable traffic increases: 3-6 months
  • Significant results: 6-12 months

Results depend on competition, current site state, and target keywords. We provide monthly reports so you can track progress and ROI.

Do you guarantee first page rankings?

No reputable SEO agency can guarantee specific rankings, as Google's algorithm is complex and constantly evolving. We focus on sustainable, white-hat strategies that improve your overall search visibility. We do guarantee transparent reporting, best-practice implementation, and dedicated effort to improve your rankings.

What's included in your SEO audit?

Our comprehensive SEO audit includes:

  • Technical site analysis (speed, mobile, indexing)
  • On-page optimisation review
  • Content quality assessment
  • Backlink profile analysis
  • Competitor analysis
  • Keyword opportunity research
  • Prioritised recommendations

You'll receive a detailed report with actionable insights.

Do you offer local SEO for UK businesses?

Yes, local SEO is one of our specialities. We optimise your Google Business Profile, build local citations, target location-specific keywords, and implement local schema markup. This is essential for businesses serving specific geographic areas, helping you appear in "near me" searches and Google Maps results.

Pricing & Payments

How much does a website cost?

Website costs vary based on requirements:

  • Simple brochure website: £1,500 - £4,000
  • WordPress business website: £3,000 - £8,000
  • E-commerce store: £5,000 - £20,000
  • Custom web application: £15,000 - £100,000+

We provide detailed quotes after understanding your specific needs. All prices exclude VAT.

What payment terms do you offer?

We typically structure payments as:

  • Small projects: 50% upfront, 50% on completion
  • Medium projects: 40% upfront, 30% at midpoint, 30% on completion
  • Large projects: Monthly milestones based on agreed deliverables

We're flexible and can discuss alternative arrangements to suit your cash flow.

Do you offer payment plans?

Yes, for larger projects we can arrange extended payment plans. We also partner with business finance providers who offer 0% interest options for qualifying businesses. This allows you to spread the cost while getting your project started sooner.

Are there any hidden costs?

No, we believe in complete transparency. Our quotes detail everything included. Additional costs you should budget for separately include:

  • Domain registration (£10-50/year)
  • Hosting (£100-500/year depending on needs)
  • Premium plugins or services (if required)
  • Stock imagery (if not provided)

We'll clearly outline all costs before starting.

Do you offer ongoing retainer packages?

Yes, we offer monthly retainer packages for clients needing ongoing work. These can include development hours, maintenance, content updates, SEO, and support. Retainer clients benefit from priority response times and discounted hourly rates. Packages start from £500/month.

Support & Maintenance

Do you provide support after the website launches?

Yes, all our projects include a 30-day support period after launch for bug fixes and minor adjustments. Beyond this, we offer ongoing support and maintenance packages to keep your website secure, updated, and running smoothly. We're also available for ad-hoc support requests.

What's included in your maintenance packages?

Our maintenance packages typically include:

  • Core, theme, and plugin updates
  • Security monitoring and malware scanning
  • Daily/weekly backups
  • Uptime monitoring
  • Performance optimisation
  • Content updates (depending on package)
  • Priority support

Packages start from £75/month.

How quickly do you respond to support requests?

Response times depend on your support level:

  • Critical issues (site down): Within 2-4 hours
  • Maintenance clients: Within 24 hours
  • General enquiries: Within 48 hours

We offer enhanced SLAs with faster response times for businesses requiring guaranteed support levels.

Will you train us to manage our website?

Absolutely! We provide comprehensive training as part of every project. This includes video tutorials, documentation, and a live training session. We ensure you're confident updating content, managing products (for e-commerce), and handling day-to-day website tasks. Additional training sessions can be arranged if needed.

What happens if something goes wrong with our website?

If you have a maintenance package, we'll investigate and resolve issues as part of your coverage. For emergency support outside a package, we offer rapid response services. We maintain backups of all client sites, so we can quickly restore your website if needed. Our team is experienced in troubleshooting and resolving issues efficiently.

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